Refund policy

Money Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns for orders within 60 days of the purchase date. Your refund will include the cost of the product and any applicable taxes.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase and a reason for your return. If your return is accepted, we will send you instructions on how and where to send your package and how to purchase a return label. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@nupursuit.com or fill out the contact form on the Returns page. Please note that returns will need to be sent to the following address: 

602 E Basin Rd

New Castle, DE 19720

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nupursuit.com.